Cancellation Policy

Workshops Cancellations

If you need to cancel a workshop ticket as you can no longer attend, you have 14 days before the date of the workshop to receive a full refund. If you cancel within 13 days of the class Ochre does not guarantee a full refund, this will depend on whether your ticket can be resold. Please note, you are welcome to pass on your ticket to someone else, please email ochreceramic@gmail.com to let Lauren know of the change. If you don’t know anyone who would want your ticket you can also email ochreceramic@gmail.com and I will let you know if anyone was on the waiting list for the class you were attending (there often is.)

However, if there is no one to take your ticket unfortunately you will not be issued a full refund, you may receive a voucher and book into another class, depending on circumstances and time till our class together.

Please know I am here to help, I understand that sometimes life get in the way, so if you do need to cancel your ticket email me, (Lauren) ochreceramic@gmail.com and I will do my very best to help.

If Lauren needs to cancel the class for an unforeseen reason eg, she is unwell, she will firstly reschedule the class, if the new date and time does not work for you, you will receive a voucher to book into another class in the future, the voucher can also be used on anything in the online store (jewellery, mugs) and is valid indefinitely. Otherwise, you will be offered a refund.

*Please know you agree to these terms and conditions when purchasing a ticket/s to one of Ochre Ceramic’s events.